Customer Service

  • Shipping & Delivery

    All hardware orders placed with POSIM should ship within two business days and should arrive within seven business days. If an item is out of stock, it may not arrive within the specified time period and POSIM will notify you at the time of order or shortly thereafter.

    Additional shipping charges apply for 2-Day and Overnight shipping. We cannot change the shipment method on an order after the order has been placed.

    If ordering multiple products, they may ship at different times.

    Shipping for gift card orders vary slightly because they require artwork approval. If you need a rush order, please talk to a POSIM representative at the time of purchase.

  • Privacy & Security

    We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

    We offer the use of a secure server. The server is a computer on your network that stores and hosts the database. Your POSIM database will only be on one machine and all the other computers connect to it over the network. Those computers are called clients. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

    After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

    For additional information, please review the POSIM Privacy Policy.

  • Returns & Replacements

    Items that are dead on arrival (DOA) qualify for advance replacement and are returnable if the following conditions are met:

    • The request for return is filed with POSIM, LLC, within 15 days from the invoice date.
    • The item must be returned in the same box, clean and usable for resale, including manuals and cables as well as the additional items that arrived in the box.
    • The factory warranty has not been voided by the actions of the sales representative or user.

    Items that fail after they have been used in excess of the DOA period of time (within 15 days from the invoice date) are subject to the manufacturer’s warranty. A request for return will be handled consistent with the manufacturer’s warranty.

    A request for return of an item for a refund will be considered only if it meets the following criteria. If the request meets these criteria, the items may be returned subject to a 25 percent restocking fee.

    • The item has not been used.
    • Less than 60 days has passed since the item was purchased from POSIM, LLC.
    • The item is returnable to stock and can be resold.
    • Original product packaging is still included and can be sold. Please place items in a second box for shipping in order to protect the original product box.

  • Payment, Pricing & Promotions

    POSIM strives to provide low prices and the highest level of customer service. We also do our best to ensure that every item and price on our website is accurate. However, we are human and if mistakes happen, we reserve the right to refuse any incorrect price listed on the POSIM | Shop.

    POSIM also reserves the right to refuse any incorrect price listed on third-party websites.

    We apologize for any inconvenience an error might cause. We will work with you to resolve the issue and make sure you are satisfied with your shopping experience.

  • Updating Account Information

    From your "My Account Dashboard" you have the ability to view a snapshot of your recent account activity and update your account information.